Privacy policy


Privacy Policy

Mgabhi EMS Group (Pty) Ltd Registration Number: 2026/096797/07 Website: mgabhiemsgroup.co.za

Last updated: 1 September 2026

1. Introduction

Mgabhi EMS Group (Pty) Ltd ("we", "our", "us") is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) and applicable data protection laws. This policy explains how we collect, use, store, and protect your personal data when you visit or make a purchase from mgabhiemsgroup.co.za.

2. Information We Collect

We collect the following personal information:

  • Contact details: name, email address, phone number
  • Company details: business name, VAT number (for B2B orders)
  • Order information: billing address, shipping address, purchase history
  • Payment information: processed securely via Shopify Payments — we do not store card details
  • Technical data: IP address, browser type, pages visited, cookies (see Section 7)

3. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders
  • Send order confirmations, invoices, and delivery updates
  • Respond to enquiries and provide customer support
  • Manage your account and purchase history
  • Improve our website and product offerings
  • Send marketing communications (only with your consent)
  • Comply with legal and regulatory obligations

We process your personal information on the following grounds:

  • Contractual necessity — to fulfill orders you have placed
  • Legitimate interest — to operate and improve our business
  • Legal obligation — to comply with South African law
  • Consent — for marketing emails and cookie tracking

5. Sharing Your Information

We do not sell your personal information. We may share it with trusted third parties solely to operate our business, including:

  • Shopify Inc. — our e-commerce platform provider
  • Payment processors — for secure transaction processing
  • Courier and logistics partners — for order delivery
  • Email service providers — for transactional and marketing emails
  • Government authorities — where required by law (e.g. SARS)

All third parties are required to handle your data securely and in compliance with applicable laws.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by South African law (typically 5 years for financial records). You may request deletion of your account data at any time, subject to legal retention requirements.

7. Cookies

Our website uses cookies to enhance your browsing experience and gather analytics data. These include:

  • Essential cookies — required for the website to function
  • Analytics cookies — to understand how visitors use our site
  • Marketing cookies — to deliver relevant advertising (with consent)

You can manage your cookie preferences via the cookie consent banner displayed on our site. Withdrawing consent may affect certain site functionality.

8. Your Rights Under POPIA

As a data subject, you have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or outdated information
  • Request deletion of your personal information
  • Object to the processing of your information for marketing purposes
  • Lodge a complaint with the Information Regulator of South Africa

Information Regulator contact: Website: www.inforegulator.org.za Email: inforeg@justice.gov.za

9. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. Our website is hosted on Shopify's secure, PCI-compliant infrastructure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date. We encourage you to review this policy periodically.

11. Contact Us

For any privacy-related queries, data access requests, or complaints, please contact us:

Mgabhi EMS Group (Pty) Ltd Registration No: 2026/096797/07 Website: mgabhiemsgroup.co.za Email: info@mgabhiemsgroup.co.za